Privacy Policy
Zenvika operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Zenvika is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, financial account details, payment confirmation and transaction details.
- Account information including username, password, preferences and settings.
- Transaction information including items viewed, purchased, returned, or exchanged.
- Communications including customer support interactions.
- Device information including IP address, browser, and device identifiers.
- Usage information including how you interact with the Services.
Personal Information Sources
- Directly from you when you create an account, make a purchase, or contact us.
- Automatically through cookies and similar technologies.
- From service providers enabling our platform.
- From partners and third parties.
How We Use Your Personal Information
- To provide, maintain, and improve our Services.
- To process payments and fulfill orders.
- To communicate updates, promotions, and support.
- To ensure security and prevent fraud.
- To comply with legal obligations.
How We Disclose Personal Information
We may share your personal information with service providers, Shopify, logistics partners, payment gateways, marketing partners, and authorities when required by law or to protect our services and users.
Relationship with Shopify
The Services are hosted by Shopify, which processes personal information to provide and improve services. Data may be transferred and processed globally to support operations.
Third Party Websites and Links
We are not responsible for third-party websites or their privacy practices. Please review their policies before sharing information.
Children's Data
Our Services are not intended for children, and we do not knowingly collect data from minors.
Security and Retention of Information
We use security measures to protect your data but cannot guarantee complete security. Data is retained as necessary for services and legal compliance.
Your Rights and Choices
- Right to access your data
- Right to correct inaccuracies
- Right to delete personal data
- Right to data portability
- Right to opt-out of marketing communications
Complaints
If you have concerns about your data, please contact us using the details below.
International Transfers
Your data may be processed outside your country in accordance with applicable laws.
Changes to This Privacy Policy
We may update this policy periodically. Changes will be posted on this page.
Email: support@zenvika.in
Address: Sabaa Nature Foods Private Limited, Raj Nagar Extension, Morti, UP, 201001, India